Shipping & Returns Policies

Shipping Policy
  • Suadel Milano experiences are delivered during normal business days and times as specified in the order summary.
  • Upon receiving your experience, please let us know immediately if you notice any mistakes or problems with your order.
  • All deliveries must be claimed by the owner via signature. All unclaimed deliveries will be returned to Suadel Milano. You will be refunded for the experience, but not the cost of shipping.
  • Suadel Milano is not responsible for any inconveniences that may occur during the delivery process.
  • You must contact us within a 24 hour period if you notice anything wrong or missing with your order. We store all of your information and will work with you to make sure you achieve the fullest extent of our experience.
  • All of our experiences are shipped through a third party courier.
  • Hold tight, we’re trying to find you. Please allow the maximum of three extra business days for delivery to some uncommon locations.
  • Our experiences are shipped with FREE DELIVERY with the exception of a few indicated areas.

Returns Policy

  • You have up to 30 days to return your experience if it is not fully satisfying your desires. We ́re sorry but, any requests after 30days won't be fulfilled.
  • To be considered eligible for a return, your experience must be in the condition in which you received it and in the original packaging.
  • Some specific experiences cannot be returned, as perishable goods such as food, flowers, newspapers or magazines. Also, we do not accept intimate or health products, hazardous materials or flammable liquids or gases.

Additional non­returnable items

  • Gift Cards
  • Downloadable software products

Proof of purchase

  • Proof of purchase is required for the return of all Suadel Milano experiences.

Manufacturer

  • Please do not send your experience to the manufacturer.

Partial refunds

  • There will be times where only partial refunds are granted.
  • For example; when the experience has been delivered with obvious signs of use, the product inside the box has been opened and is not its original condition like damaged or with parts missing. We will take care of these issues for you to experience interesting at its full potential.
    Refunds (if applicable)
      • Once you ́ve experience has been returned to us, we ́ll inform you if your return has been approved. If we do, we will execute the refund within a certain period of time and automatically apply it to your credit card or any other payment method.
        Late or missing refunds (if applicable)
          • In case you have not yet received a refund, please check with your bank or credit card company.
          • If you are still unable to locate your refund please contact us at, info@suadelmilano.comwe will be glad to take care of you.
            Exchanges (if applicable)
              • Please keep in mind, we only replace the experiences that are defective or damaged. If you would like to exchange it for the same experience, email us at info@suadelmilano.comand send the item to: Via Cassino D’alberi 31, 20167 Tribiano MI, Italy

              Gifts

              • We sadly inform you that experiences bought marked as gifts for another cannot be returned.

              Shipment

              • In case you want to return the experience please send it to Via Cassino D’alberi 31, 20167 Tribiano MI, Italy
              • Note that you will be responsible for the return shipping costs and that we will subtract them from your refund total.
              • The time at which you receive your experience depends on where you live.
              • If the cost of your experience exceeds 75, please consider using a trackable shipping service or purchasing shipping insurance.

              Contact us

              • For more information: info@suadelmilano.com
              • For shipment information: spedizioni@officedistribution.eu
              • Call for shipment information: 800 282 168
              • Call for customer information: 800 110 595